Legal

Refund & Cancellation Policy

Last updated: 05 November 2026

1. Monthly Membership Subscription

• The monthly membership payment activates your account for that billing cycle and unlocks network/earning eligibility as per our Network Rules.
• Once a monthly payment is successfully processed and your account is activated for that cycle, it is non-refundable, as the service (account activation and network eligibility) is delivered immediately.
• If a payment is deducted from your bank/UPI but not reflected in your account within 24 hours, please contact us with the transaction reference — we will verify and either credit your account or process a refund for the failed/duplicate transaction.

2. Cashback Card Purchase

• A cashback card purchase is confirmed once payment is successfully processed and the card is allotted to your account.
• Cancellation requests for a cashback card are accepted only if no cashback/commission has yet been credited against that card and the request is made within 24 hours of purchase. Approved cancellations are refunded to the original payment method within 7–10 business days.
• Once any cashback/commission has started accruing or being paid out against a card, that purchase becomes non-cancellable and non-refundable.

3. Failed & Duplicate Transactions

If money is debited from your account but the corresponding order (subscription activation / card purchase) fails on our Platform, the amount is either auto-reversed by the payment gateway within the standard banking timeline (typically 5–7 business days), or refunded by us after verification once you report it to helpline@moneybachat.com with your transaction ID and registered mobile number.

4. How to Request a Refund

1. Email helpline@moneybachat.com or call/WhatsApp +91 87094 87425 within the applicable window above.
2. Include your Member ID / Cashback ID, registered mobile number, transaction ID, and payment date.
3. We will review and respond within 3–5 business days.

5. Refund Processing Time

Approved refunds are processed to the original payment method (bank account / UPI / card) within 7–10 business days of approval, subject to your bank's or payment provider's own processing timelines, which are beyond our control.

6. Withdrawals Are Not Refunds

Withdrawal of your earned wallet balance (network income / cashback / commission) is a separate process governed by our Terms & Conditions and is not a "refund" — it follows the minimum-withdrawal, verification, and processing rules shown on your dashboard.

7. Contact

For any payment, cancellation, or refund query, please reach us via our Contact Us page.